Contact Islabikes

Contact Us

Customer Service

We are currently experiencing a very high volume of customer enquiries.

Below are answers to our current most frequent enquiries:

  • If you want to be put on the stock contact list, please visit the product page and sign up to our waiting list. You can also find expected availability dates here.
  • If you have received your order confirmation email we have your order and are processing it as quickly as we can.
  • As soon as your order is despatched, we will email you further details including your tracking information.
  • Unfortunately, we are unable to prioritise any orders or change delivery dates.
  • We do not take any funds until your order is despatched, it is at this point you will see the money leave your account.

To speed up our responses we have temporarily closed our phone lines. If you have a general enquiry, please email info@islabikes.co.uk with your information including contact telephone number.

Our customer service team are available via email from 9am until 5pm, Monday to Friday.


Technical Support

For technical support queries we will need the following information:

  • Bike model and frame number (stamped to the underside of the bike where the pedals meet the frame).
  • Order number or purchaser’s name and email address.
  • Full description of the issue including a photograph and video if necessary.
  • Your contact telephone number.

Please email this to techsupport@islabikes.co.uk.


Fitting Studio

COVID-19

The Fitting Studio is currently closed to help limit the spread of coronavirus.

For ordering and sizing advice, or any other queries, please contact our customer service team.


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