Please don’t worry if you are not completely satisfied with your new Islabike or it does not fit perfectly. Providing the bike has been used for no more than a short test ride on a clean, dry surface we will collect the bike at our expense and offer our customers a free exchange or full refund at any time during the first 90 days after delivery.
If the item is not as expected when you receive it, please notify us first by calling +44 (0) 800 008 6297 (9am – 5pm Mon – Fri) or emailing firstname.lastname@example.org.
Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have safely received your bike undamaged. We have full packaging instructions available to assist with the safe return of a parcel.
If you have any questions about returning goods, please contact us at email@example.com or ring us on +44 (0) 800 008 6297 (9am – 5pm Mon – Fri).
Your Islabike comes with a 5 year guarantee on frame and forks and a 2 year guarantee on parts. This covers faulty manufacturing, but not normal wear and tear. This guarantee only applies to the original purchaser of the bike.
- Second Hand – 12 months guarantee on frame and forks.
- Ex-Display/Demo – 5 year guarantee on frame and forks and 2 year guarantee on parts.
If you have any concerns about your Islabike, please contact our technical support team on +44 (0) 800 008 6297 (9am – 5pm Mon – Fri) or at firstname.lastname@example.org.
Your statutory rights are not affected by the guarantee.
Replacement parts for Islabikes
We hold stock of most spare/replacement parts specifically for our customers’ use in the upkeep of their Islabikes. For current availability and to place an order, please call us during office hours.
If you require any technical assistance following the purchase of your Islabike please contact our technical support department at email@example.com.
Our after sales support for our European customers will not change in light of the UK referendum on EU membership. We will continue to support all of our customers now and in the future.